Oil Clinic

Frequently Asked Questions

How should the test be conducted?expand_more
1. Register for new customer.
2. Prepare for user and company configuration.
3. Prepare order and payment.
4. Register and sending sample with QR Code label.
5. Get the result in Test Report menu.
How can I send the samples?expand_more
1. After sample has registered, label the bottle with sample QR Code and package with order QR Code.
2. Send the package to the expedition.
3. Input the airway bill to website for tracking the sample.
4. Or you can deliver the sample directly.
Is it possible to consult about the examination results?expand_more
Yes, It's possible.
You can consult us by using Ticket Support.
How can I access the test results?expand_more
You can login to the website and access Test Report menu.
Can I obtain a hard copy of the test results?expand_more
Yes, you can.
You can print selected report in Test Report menu.
What is the required sample volume for testing?expand_more
For Testing Package :
1. OC 1 - Engine Oil Analysis @100mL
2. OC 2 - Non Engine Oil Analysis @100mL
3. OC 3 - Gas Engine Oil Analysis @100mL
4. OC 4 - Turbine Oil Analysis @100mL
5. OC 5 - Diesel Fuel Analysis (B0 - B35) @1L
6. OC 6 - Marine Fuel Analysis (MFO,LSFO,HFO) @1L
7. OC 7 - Insulating Oil Analysis @1L
8. MDF / MDO @1L
for Additional Test details please contact us.
Is it possible to make the payment in cash?expand_more
No, It's impossible.
You only can choose the payment type with Bank Transfer or Voucher.
Can the payment be made after the test results are finalized?expand_more
You must pay in advance with Bank Transfer method before the result release.
How can I obtain information to create a laboratory service contract?expand_more
You can chat our Customer Service on website or using Ticket Support.
Where can I find information about laboratory price quotations?expand_more
You can chat our Customer Service on website or using Ticket Support.
Are laboratory examination fees subject to taxes?expand_more
Yes, we will use the Payer's NPWP for billing documents including taxes.